FAQs

Frequently Asked Questions

What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, in original condition, and returned with proof of purchase. Please contact us before sending anything back.

Are any items final sale?
Yes. Items marked as Final Sale or Clearance, as well as gift cards, are not eligible for returns or refunds.

When will I receive my order?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days depending on your location and the shipping carrier.

Where are your products manufactured?
Our products are sourced from trusted manufacturers and suppliers located in different regions. We work with partners who meet our quality and quality-control standards.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details. All charges are shown before you complete your purchase.

Will I receive a tracking number?
Yes. Once your order is shipped, tracking details will be sent to your email when available.

Can I cancel or change my order?
You may request a cancellation or change before your order has shipped. Once shipped, the order must follow our return policy.

Is my personal information safe?
Yes. We take privacy and data security seriously and only collect information necessary to process orders and improve your experience.

What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos so we can assist you quickly.